Travel Network

Update on the Middle East

Last updated: 3 March 2026, 12:20pm source

Qantas are closely monitoring the evolving situation and any potential impact to Qantas international flights. 

QF9 from Perth to London may operate via Singapore for a fuel stop due to adjustments required on flight paths. There are no other impacts to Qantas operated flights, including flights between Singapore and London.

The safety of Qantas customers and crew is their highest priority, and where necessary Qantas may adjust their flight paths accordingly. If your Qantas-operated flight is affected, Qantas will contact you as soon as possible using the phone number and email address provided in your booking.  

Global contact numbers

Qantas currently experiencing higher than usual call volumes. Please only contact us on 13 13 13 (in Australia) if your travel is in the next 48 hours.

Dubai Phone: +971 4703 6652
Dubai Opening hours: 9am to 5.30pm, Monday to Thursday and 9am to 5pm, Friday

Abu Dhabi Phone: +971 2 611 8640
Abu Dhabi Opening hours: 8am to 1pm and 4.30pm to 7.30pm, Saturday to Thursday

Oman Phone: +968 2455 9986
Oman Opening hours: 8am to 5pm, Sunday to Thursday

Qatar Phone: +974 4036 0511
Qatar Opening hours: 9am to 5pm, Saturday to Thursday

Saudi Arabia Phone: +966 12 669 3356 (Jeddah)
Saudi Arabia Opening hours: 9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday

Flexibility for Qantas customers  

Qantas are offering additional flexibility for customers who have booked flights to/from or via the UAE, Qatar, Israel, Jordan and Oman through Qantas on partner airlines.

If you wish to change your booking or no longer wish to travel, you can access a fee-free refund, fee-free Flight Credit (fare difference may apply) or fee-free date change for flights booked on or before 1 March 2026 for travel between 28 February and 7 March 2026 (when rebooking to travel on or before 20 March 2026, subject to availability).  

If you’ve booked directly with Qantas, contact us to discuss your options, including a refund.  

If you’ve booked through a travel agent or another airline and you’re travelling:

• within the next 3 days, and your flight has been cancelled you can contact us for flight changes. For refunds, speak to your travel agent directly.
• within the next 3 days and your flight has not been cancelled, contact your travel agent directly for changes and refunds.
• after 7 March, please contact them directly for assistance.

For latest travel updates

Visit Middle-East Travel Advice & Safety | Smartraveller

If you’re an Australian citizen or permanent resident, register your location and contact details with the Department of Foreign Affairs and Trade (DFAT). For further information on how to register your details visit Middle East conflict | Australian Government Department of Foreign Affairs and Trade.

For customers travelling through the Middle East on other carriers, you can check your flight status through the following links:

• For customers travelling on Emirates, visit Flight Status | Manage your booking | Emirates.
• For customers travelling on Qatar visit Qatar Airways.