Travel Network

easyJet are closely monitoring the evolving situation and following official guidance from the relevant authorities including the UK’s Foreign and Commonwealth Office, Public Health England and the World Health Organisation. Currently, holidays to the destinations they offer can go ahead as planned and our normal booking terms and conditions apply.

I’ve heard that easyJet is cancelling a number of flights. Does this affect me?

Following a slowing in demand as a result of concerns over Covid-19, easyJet has taken the decision to cancel a number of flights, mainly to and from Italy but also affecting some other destinations. As a result of this a small number of our holidays have been impacted. If your holiday is affected, we will contact you directly to explain what it means, and the options available to you. If you don’t hear from us, your holiday is going ahead as planned.

I have received an email from easyJet about changes to my flight. What should I do?

Following a slowing in demand as a result of concerns over Covid-19, easyJet has taken the decision to cancel a number of flights, mainly to and from Italy but also affecting some other destinations. We are sorry that as a result of this that yours is one of a small number of our holidays that have been impacted. Our holidays customer service team will contact you directly to explain what this means for your holiday and the options available to you.

Due to the coronavirus we no longer want to go on our booked holiday. What can we do?

We are really sorry to hear that you no longer want to travel on your original holiday. We are closely monitoring the evolving situation and following official guidance from the relevant authorities including the UK’s Foreign and Commonwealth Office, Public Health England and the World Health Organisation. Currently, holidays to the destinations we offer can go ahead as planned. There may be some additional screening measures and travel restrictions introduced by local authorities in places such as airports. There may also be additional restrictions to be aware of should you have recently visited Italy, Iran, Singapore, South Korea and/or China. We strongly recommend you check and keep up to date with the changing advice at GOV.UK before travel.

You can also keep up to date with detailed advice for travellers via the FCO country pages for the destination you are travelling to which can be found here. However, we realise that there is uncertainty right now and so wanted to remind you that most easyJet holidays can be changed. We will do our best to make changes but it may not always be possible. All changes must be made more than two days before departure. There’s another FAQ that gives you all the details of how to make changes and the administration charges that apply. The vast majority of our holidays are going ahead as planned and for these, we aren’t offering any refunds. We will let you know if anything changes.

We would like to defer our holiday or change the destination. How do I make these changes to my holiday?

Any request for change must be made through our Customer Services Team by the lead person who made the booking. If the changes are possible there will be an administration charge. This is £30 per person for changes made more than 60 days before travel. This increases to £55 per person for changes made within 60 days of travel. Unfortunately we cannot make changes within two days of travel. The administration charge is in addition to any increase in the price of the new holiday. You should be aware that these prices could increase the closer to the departure date that changes are made and so you should contact us as soon as possible.

When changing your holiday details, the price of your new holiday arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking. If the new price is lower and you make the change more than 60 days before travel, we will apply the reduction to the amount you have to pay. You won’t be entitled to a price reduction if the change is made 60 days or fewer before travel. To make name changes, please contact our Customer Services Team on 0330 365 5000 with the following information ready:

• Your booking reference
• Your new holiday details (departure flight details, hotel choice, return flight details
• Your payment card

Our team is working really hard to help as many customers as possible, as quickly as possible. We appreciate your patience if it takes some time for us to answer your call.  

Can I transfer my existing holiday to someone else?

You can usually transfer your booking to another person, who satisfies any and all the conditions that apply to your booking. If the changes are possible there will be an administration charge together with any charges made by our suppliers. Our administration charge is £60 per person for changes made more than 60 days before travel. This increases to £110 per person for changes made within 60 days of travel. Unfortunately we cannot make name changes within seven days of travel.

We do not allow the reselling or advertising of holidays for resale to any other party on any selling platform, social media or other outlet, or for any financial gain. To make name changes please contact our Customer Services Team on 0330 365 5000. Please have your booking reference and all customer details ready.

Our team is working really hard to help as many customers as possible, as quickly as possible. We appreciate your patience if it takes some time for us to answer your call.

Source: http://www.easyjet.com/en/help/easyjet-holidays/coronavirus