Travel Network

Following the decision of the government of Poland to suspend international air traffic, which has been caused by the spread of the SARS-CoV-2 coronavirus, all LOT connections, from both Poland and Hungary, will be suspended until March 28, 2020 inclusive. Due to increased number of calls, we might not be unable to answer all of them right now. We are sorry for the inconvenience! Please, call back when you have ticket for travel until 20.03.2020. 

Below you can find information regarding all current rebooking and refund policy. Information for passengers travelling between March 15 and March 28 2020 

If you have tickets for flights that were cancelled due to International air traffic suspension between March 15 and March 28, 2020 and it was purchased before March 13, 2020, you have several options: 

• postpone your trips within 3 weeks period after March 29 at no extra cost for new travel dates between March 29 and April 19, 2020. To postpone your trips for later dates than April 19, 2020 you can choose dates from April 20, 2020 to May 31, 2020 or October 17, 2020 to December 13, 2020. This should be done before flight departure date and booking class should remain as in the original ticket. Flight can only be rebooked to another flight operated by LOT Polish Airlines and cannot be rebooked to code-share flights are flights operated by other airlines. 
• get a refund in form of a voucher. Voucher is not refundable. It can be exchanged for a ticket in one of LOT offices (LOT Contact Center, Airport ticket offices, LOT ticket offices) 

• get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded. 

Information for passengers travelling to/from Beijing between March 1 and April 24, 2020 

If you have a ticket for canceled flight to / from Beijing purchased before  February 13, 2020, and travel between March 1 and April 24, 2020, you can: 

• to change free of charge travel for a new dates between April 26 to June 30, 2020 
  This should be done before flight departure date and booking class should remain as in the original ticket. Flight can only be rebooked to another flight operated by LOT Polish Airlines and cannot be rebooked to code-share flights are flights operated by other airlines. Ticket should be change according to original routing in the booking. 
• get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded. 

Information for passengers who purchased tickets for flights to/from Newark (EWR) and direct flights between Budapest and New York (JFK) that were cancelled: 

If you have a ticket for cancelled flights to/from Newark and Budapest-New York (JFK)-Budapest purchased before March 13, 2020, you can: 

• postpone your trips for dates between April 13 and May 31, 2020 or between October 17 and December 13, 2020 within the same booking class. Seat availability applies on each flight. 
• to change the departure and destination airport to Toronto or Chicago for flights from March 28 – May 31, 2020 and October 17 – December 13, 2020 within the same booking class. 
• get a refund in form of a voucher. Voucher is not refundable. It can be exchanged for a ticket in one of LOT offices (LOT Contact Center, Airport ticket offices, LOT ticket offices) 

• get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded. 

Information for passengers who purchased tickets for flight to/from Miami and to/from Los Angeles that were cancelled: 

If you have a ticket for cancelled flights to/from Miami or to/from Los Angeles purchased before March 13, 2020, you can: 

• postpone your trips for dates between April 13 and May 31, 2020 or between October 17 and December 13, 2020 within the same booking class. Seat availability applies on each flight. 

• to change the departure and destination airport to Toronto or Chicago for flights from March 28 – May 31, 2020 and October 17 – December 13, 2020 within the same booking class. 
• get a refund in form of a voucher. Voucher is not refundable. It can be exchanged for a ticket in one of LOT offices (LOT Contact Center, Airport ticket offices, LOT ticket offices) 
• get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded.