Qatar Airways Launches New Policy to Provide Maximum Flexibility for Passengers

Qatar Airways Coronavirus updates

Qatar Airways is cancelling flights to Iran which includes cities Isfahan, Mashhad, Shiraz, and Tehran. Qatar Airways had on the 4th March already cancelled flights from Doha to Venice & Pisa and reduced Milan Malpensa & Rome flights from 3 to 1 a day. On Tuesday 10th March Qatar Airways cancelled flights from Milan Malpensa but still flying into Rome Leonardo da Vinci Fiumicino. Flights from Doha to Kuwait City have also been suspended.

Qatar Airways have provided a very detailed update on Coronavirus here and we have included it full below. The safety, security and good health of our passengers and employees is our highest priority. Qatar Airways is working closely with global and national authorities to understand the latest advice and guidance on COVID-19 (Coronavirus) and operate our services accordingly.  Like all airlines around the world, we have to balance the needs of our millions of passengers with the operational challenges we face due to entry restrictions imposed by a number of countries.

Service Alterations

To this end, we have amended or cancelled some of our services to reflect these issues. Please make sure your contact details are up to date on our Manage Booking page, so we can let you know directly if your flight is affected. We encourage all passengers to see real-time Flight Status for the latest information. Qatar Airways’ commercial policy currently covers tickets for travel as outlined in the box below

Flights to/fromTicket Issued Date(on or before)Travel DatesFrom / To (Inclusive)Rebooking for New Travel Dates Permitted up to
China7 March 20203 February to 30 April 202031 May 2020 (Inclusive)
Hong Kong7 March 20203 February to 30 April 202031 May 2020 (Inclusive)
Iran (Except for Tehran – QR 498/491)7 March 202026 February – 30 April 202031 May 2020 (Inclusive)
South Korea(Not applicable to transiting  passengers via Doha)26 February 202026 February – 31 March 202015 May (Inclusive)
Egypt (Passengers originating from Egypt via any intermediate points)29 February 202026 February – 31 March 2020New dates of travel must be within 30 days from the original date of travel
Italy7 March 20201 March – 30 April 202031 May 2020 (Inclusive)

Affected passengers can re-book their tickets to alternative dates or destinations, or request a full refund without charge. For tickets outside of those dates or to countries not covered by this policy, normal fare rules apply for re-bookings or cancellations will apply.

  • If you have booked your ticket on or through any of our offices, you can re-book your tickets or submit a refund request online or by telephoning your local contact center.
  • If you have booked your tickets though a travel agent, please contact your travel agent to amend or refund your booking. 

Commercial Policy on all Tickets

Qatar Airways recognises that some passengers may wish to alter their existing travel plans in light of COVID-19 (coronavirus). We have altered our commercial policy accordingly in order to provide maximum flexibility and peace of mind to our customers.

Passengers travelling with Qatar Airways up to 30 June 2020 can now change their travel plans free of charge by altering their booking dates or opting to receive a travel voucher up to three days prior to departure. 

 Fees for booking alterations will be waived if reservations are changed at least three days before departure. Fare differences may apply.  The travel voucher can be used for future travel with Qatar Airways, valid for one year from its issuance date. Penalties will be waived if cancellations are submitted at least three days before departure.

This policy is valid for all Qatar Airways flights and those of its codeshare and interline partners booked as published fares, either directly from or through travel agents.

Entry to Qatar

In line with various global health warnings and under the circular by Qatar’s Ministry of Public Health, the following entry restrictions apply:

In relation to passengers travelling from China, Iran, South Korea and Italy, only those with onward connections through Hamad International Airport are accepted for travel. Qatari nationals and those who are in possession of a Qatar Residency Permit are exempted from the above-mentioned decision, however these passengers will be asked to stay in a quarantine facility for 14 days as per the World Health Organization’s measures.

All passengers arriving from Hong Kong, Japan and Singapore will be screened and those displaying disease symptoms will be taken for further testing. Passengers returning positive test results will be admitted to treatment centres as per the measures of the Ministry of Public Health. 

In line with the circular from the Qatar Civil Aviation Authority (QCAA) concerning preventing the spread of Coronavirus, Qatar Airways is prohibited from carrying all passengers from Egypt via any intermediate point(s), including those who are in possession of a Qatar Residency Permit. Qatari nationals are exempted from the above-mentioned decision, however will be asked to stay in a quarantine facility for 14 days as per the World Health Organization’s measures.

Post Tags:


Total Comments ( 13 )

  • Rajendra r shah & Kiran r shah says:

    I M PROUD of Qatar airways,please let me know
    The situation of booked tickets from Ahmedabad to Los Angeles on 21st may(as rtrn booked from La to Ahmedabad/now rtrn back dying 21 of may),
    Note: can contact me on local cell#

  • William Miller says:

    Is it possible to go from Qatar to india by using Qatar airways by coming week.

  • Arshad muhammad says:

    Best safety precautions are taken by Qatar very well done

  • Shyam Chand says:

    Good afternoon
    I have booked two return tickets (via travel agent) from London to Kathmandu via Doha. We just want to cancel our trip due to Coronavirus risk. Can we get a full refund?


    Shyam Chand

    • David Iwanow says:

      Shyam the advice from Qatar Airways is to contact your travel agent directly to discuss this topic

  • Carol says:

    Hi David, we booked in January to fly from SA (OR Tambo, via Doha, to Lisbon Portugal) our President has implemented travel bans – now we get told we cannot get a cash refund? is this true? how are we supposed to use the travel voucher with a) uncertainty as to how long the bans will be effect for? (It has only just hit us here)
    b) we purchased the tickets at an almost half price sale to Portugal – we will probably never be able to afford the fly again to our dream destination (being Portugal)? what a mess – will they not refund us? They surely haven’t suffered a loss! we are supposed to depart on 29 March

    • David Iwanow says:

      Greetings Carol, sorry for the your delay but this is a question that only Qatar Airways could answer

  • Adolf RItz says:

    Meine größte Sorge ist ob mein Flug am 11.05.abflug von phuket statt findet.

  • Lynn Eng says:

    would like to confirm is qatar airway leaving from Edinburgh airport to singapore on April confirmed?

    Edinburgh SingaporeTotal duration :17h 25m
    DepartureThu , 09 Apr 2020
    Edinburgh, Edinburgh Airport
    United Kingdom

    7h 0m
    ArrivalFri , 10 Apr 2020
    00:20DOH +1day
    Doha, Hamad International Airport
    QR 0030, Airbus A350-900 logo Operated by : Qatar Airways
    Connection time 2h 30m
    DepartureFri , 10 Apr 2020
    Doha, Hamad International Airport

    7h 55m
    ArrivalFri , 10 Apr 2020
    Singapore, Changi International Airport
    QR 0946, Airbus A350-1000 logo Operated by : Qatar Airways

Comments are closed.