LOT Polish Airlines suspends flights due to Coronavirus

SARS-CoV-2: Government of Poland to suspend air traffic from March 15 utill March 28, 2020

Following the decision of the government of Poland to suspend international air traffic, which has been caused by the spread of the SARS-CoV-2 coronavirus, all LOT connections, from both Poland and Hungary, will be suspended until March 28, 2020 inclusive. Due to increased number of calls, we might not be unable to answer all of them right now. We are sorry for the inconvenience! Please, call back when you have ticket for travel until 20.03.2020. 

Below you can find information regarding all current rebooking and refund policy. Information for passengers travelling between March 15 and March 28 2020 

If you have tickets for flights that were cancelled due to International air traffic suspension between March 15 and March 28, 2020 and it was purchased before March 13, 2020, you have several options: 

  • postpone your trips within 3 weeks period after March 29 at no extra cost for new travel dates between March 29 and April 19, 2020. To postpone your trips for later dates than April 19, 2020 you can choose dates from April 20, 2020 to May 31, 2020 or October 17, 2020 to December 13, 2020. This should be done before flight departure date and booking class should remain as in the original ticket. Flight can only be rebooked to another flight operated by LOT Polish Airlines and cannot be rebooked to code-share flights are flights operated by other airlines. 
  • get a refund in form of a voucher. Voucher is not refundable. It can be exchanged for a ticket in one of LOT offices (LOT Contact Center, Airport ticket offices, LOT ticket offices) 
  • get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded. 

Information for passengers travelling to/from Beijing between March 1 and April 24, 2020 

If you have a ticket for canceled flight to / from Beijing purchased before  February 13, 2020, and travel between March 1 and April 24, 2020, you can: 

  • to change free of charge travel for a new dates between April 26 to June 30, 2020 
    This should be done before flight departure date and booking class should remain as in the original ticket. Flight can only be rebooked to another flight operated by LOT Polish Airlines and cannot be rebooked to code-share flights are flights operated by other airlines. Ticket should be change according to original routing in the booking. 
  • get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded. 

Information for passengers who purchased tickets for flights to/from Newark (EWR) and direct flights between Budapest and New York (JFK) that were cancelled: 

If you have a ticket for cancelled flights to/from Newark and Budapest-New York (JFK)-Budapest purchased before March 13, 2020, you can: 

  • postpone your trips for dates between April 13 and May 31, 2020 or between October 17 and December 13, 2020 within the same booking class. Seat availability applies on each flight. 
  • to change the departure and destination airport to Toronto or Chicago for flights from March 28 – May 31, 2020 and October 17 – December 13, 2020 within the same booking class. 
  • get a refund in form of a voucher. Voucher is not refundable. It can be exchanged for a ticket in one of LOT offices (LOT Contact Center, Airport ticket offices, LOT ticket offices) 
  • get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded. 

Information for passengers who purchased tickets for flight to/from Miami and to/from Los Angeles that were cancelled: 

If you have a ticket for cancelled flights to/from Miami or to/from Los Angeles purchased before March 13, 2020, you can: 

  • postpone your trips for dates between April 13 and May 31, 2020 or between October 17 and December 13, 2020 within the same booking class. Seat availability applies on each flight. 
  • to change the departure and destination airport to Toronto or Chicago for flights from March 28 – May 31, 2020 and October 17 – December 13, 2020 within the same booking class. 
  • get a refund in form of a voucher. Voucher is not refundable. It can be exchanged for a ticket in one of LOT offices (LOT Contact Center, Airport ticket offices, LOT ticket offices) 
  • get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded. 

Post Tags:

coronavirus

David Iwanow

I have been travelling around the world since I was young and travel is in my blood. I've travelled to almost 40 countries around the world and can now be found based in Amsterdam, The Netherlands. I've visited over 6283 places with 12,449 checkins on Foursquare/Swarm and I'm a level 9 Google Local Guide with 497 reviews and having posted 9,133 photos which have been viewed 59 million times.

Total Comments ( 2 )

  • Veana says:

    I have been trying to contact A Lot Airlines and CheapOair and neither one of them is responding. My parents have been in Macedonia for months longer than they planned. I’m requesting a refund because they now have to travel through a different company but nobody will answer their phones do not go with CheapOair or LOT Airlines these companies are terrible. When requesting a refund through a lot Airlines where CheapOair nobody responds to you

    • David Iwanow says:

      Greetings Veana, Sorry to hear your parents got stuck in Macedonia, I found there is an online form that is meant to be automatically processed that might help https://www.cheapoair.com/support/coronavirus-alert

      Ticket Refund Updates*
      If you have already submitted a request to have your non-refundable airline tickets refunded*, please be aware that with the enormity of the passengers that have been affected, your refund might take a little longer than usual to be completed. We are processing refunds in the order the request was received and once your refund has been processed, you’ll receive an e-mail as a confirmation of completion of your refund. From this point, it should be reflected on your billing statement within 1 to 2 billing cycles based on your individual credit card’s closing date.

      We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary nature of the current travel situation.

      NOTE – Regardless of what your plans are, please note that –

      Your reservation MUST be cancelled prior to the scheduled departure date or you risk forfeiture of the value of the tickets and no refund, rebooking or re-routing option may apply. Your entire tickets will be lost.
      Please review the “Travel Waiver Updates” listed below, by airline, to see their specific restrictions and policy. Fees may apply – see the Fee Section below.
      Based on airline policy, you may be eligible for one of the following (subject to the Fees Section below):
      Future Credit – Your reservation will be cancelled, and your tickets will remain on file for future travel as per airline policy subject to applicable CheapOair fees. This is the preferred and faster option as per the airline’ rules and policies, as not all airlines are allowing refund option.

      Refund* – Complete cancellation of all tickets and refund less original CheapOair service fee non-airline ancillary and any applicable CheapOair cancellation fee if airline policy permits.

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