Travel Network

STA Travel Holding AG is the holding company of the student travel specialist which is owned by Diethelm Keller Holding (DKH) and has filed for insolvency. The voluntary administration announcement has impacted STA Travel UK, STA Travel Australia, STA Travel South Africa and STA Travel USA.

The news about STA New Zealand, STA Australia and STA UK operations came the following day STA Travel Holding AG made their announcement that they were making the group insolvent. While it wasn’t a shock to many in the travel industry that STA Travel was in trouble the scale and speed of the insolvency has come as a shock to many travellers. It was announced that an estimated $690 million is locked up with travel & tourism suppliers due to the collapse of STA Travel NZ.

Due to the failure of STA Travel Groups Swiss parent directors appointed David Webb and Colin Owens of Deloitte as voluntary administrators to take control of STA Travel New Zealand.

STA NZ Companies insolvent

• STA Travel (NZ) Limited
• IEP New Zealand Limited
• NNS New Zealand Limited

Common Questions about STA situation?

1. Can I get a refund? No cash refunds for cancelled trips
2. Credit for cancelled trip? STA won’t honour any credit for cancelled trips
3. Current bookings? Contact airline, hotel or travel operator directly
4. Can I speak to STA staff? Not possible

You can contact the Administrators’ office by email at nzstatravel@deloitte.co.nz, however given the volume of enquiries we are receiving, customers should expect delays in our response. We will provide a further update as soon as possible and appreciate your patience.