Travel Network

Are Delta waiving Change Fees?

Additionally, Delta are allowing customers to make a one-time change to travel plans without a fee if your plans include these cities:

• Shanghai and Beijing, China – through May 31. 
• Seoul, South Korea – through May 31. 
• All locations in Italy, including Bologna, Milan, Rome, Turin and Venice – through May 31. 

OPTIONS FOR RESCHEDULING

If your flight has been changed due to our recent schedule adjustments, you can go to the My Trips section of delta.com to review and understand your options. These may include rebooking on alternate Delta flights, rebooking on flights after April 30, rebooking on alternate or partner airlines, refunds or contacting us to discuss additional options. 

CHINA

• All U.S. to China flying suspended starting Feb. 6 through April 30.

SOUTH KOREA

• Service between Minneapolis/St. Paul and Seoul-Incheon suspended starting Feb. 29 through May 31.
• Service reduced to five times weekly between Seoul-Incheon and Atlanta, Detroit and Seattle starting Feb. 29 through May 31.
• New Seoul-Incheon to Manila service postponed from March 29 to June 1.

JAPAN

• Seasonal summer service for 2020 between Seattle and Osaka suspended.
• Starting March 7 through April 30:
  • Service reduced from daily to three times weekly between Tokyo and Portland.
  • Service reduced from daily to five times weekly between Tokyo to Atlanta and Minneapolis.
  • Service reduced from daily to three times weekly between Nagoya to Detroit and Honolulu.
  • Service reduced from daily to three times weekly between Osaka to Honolulu.

ITALY

Schedule adjustments for Italy have been updated as of March 8, 2020. Delta will continue to service Rome through New York-JFK.

• Daily service between New York-JFK and Milan Malpensa Airport suspended through May 20.
• Seasonal summer service between New York-JFK and Venice postponed from April 1 to May 21.
• Seasonal service between Detroit and Rome postponed from April 1 to May 1.
• Daily service between Atlanta and Rome suspended starting March 11 through April 30.

No Change Fees For All Tickets Purchased Between March 1-31, 2020

• Affected Customers: All Tickets issued between March 1, 2020 – March 31, 2020
• Impacted Travel Date(s): March 1, 2020 – February 25, 2021
• Ticket Can Be Changed One-Time To An Alternate Itinerary. Must Be Re-issued On/Before: February 28, 2021
• Rebooked Travel Must Begin No Later Than: February 28, 2021

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

1. Remain on your current flight
   • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
   • Please note your current flight reservation will remain if you choose not to make any changes.
2. Change to a different flight. 
   • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
   • To change your flight, visit My Trips on delta.com and click on “Modify Flight”.
   • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
   • The change fee will display initially, however, once you select your new itinerary the change fee will be waived prior to checkout.
   • Note, the change fee will be waived, however, a difference in fare may apply.*
3. You may choose to cancel your trip, and use the value towards a future flight. 
   • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
   • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket. 
   • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date between March 1, 2020 and March 31, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

No Change Fees for All Tickets Purchased on or before March 9, 2020

• Affected Customers: All Tickets Issued on or before March 9, 2020
• Impacted Travel Date(s): March 1, 2020 – April 30, 2020
• New Ticket Must Be Re-issued On/Before: Dec 31, 2020
• Rebooked Travel Must Begin No Later Than: Dec 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

1. Remain on your current flight
   • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
   • Please note your current flight reservation will remain if you choose not to make any changes
2. Change to a different flight. 
   • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
   • To change your flight, visit My Trips on delta.com and click on “Modify Flight”.
   • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
   • The change fee will display initially, however, once you select your new itinerary the change fee will be waived prior to checkout.
   • Note, the change fee will be waived, however, a difference in fare may apply.*
3. You may choose to cancel your trip, and use the value towards a future flight. 
   • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
   • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
   • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an original ticket issued on or before March 9, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Transpacific Information

• Affected Cities (To/From/Through): Beijing, China (PEK/PKX); Shanghai, China (PVG); Incheon, South Korea (ICN).
• Impacted Travel Date(s): January 24 – May 31, 2020
• New Ticket Must Be Re-issued On/Before: August 31, 2020
• Rebooked Travel Must Begin No Later Than: August 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

1. Remain on your current flight.
   • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
   • Please note your current flight reservation will remain if you choose not to make any changes.
2. Change to a different flight. 
   • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
   • To change your flight, visit My Trips on delta.com and click on “Modify Flight”.
   • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
   • The change fee will display initially, however, once you select your new itinerary the change fee will be waived prior to checkout.
   • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*
3. You may choose to cancel your trip, and use the value towards a future flight. 
   • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
   • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket. 
   • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*When rescheduled travel occurs beyond August 31, 2020, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 6, 2020.  Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Transatlantic Information

• Affected Cities (To/From/Through): All flights to/from Italy
• Impacted Travel Date(s): February 25 – May 31, 2020
• New Ticket Must Be Re-issued On/Before: August 31, 2020
• Rebooked Travel Must Begin No Later Than: August 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

1. Remain on your current flight.
   • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
   • Please note your current flight reservation will remain if you choose not to make any changes.
2. Change to a different flight.
   • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
   • To change your flight, visit My Trips on delta.com and click on “Modify Flight”.
   • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
   • The change fee will display initially, however, once you select your new itinerary the change fee will be waived prior to checkout.
   • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*
3. You may choose to cancel your trip, and use the value towards a future flight. 
   • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
   • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
   • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*When rescheduled travel occurs beyond August 31, 2020, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 6, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Keeping Our Aircraft Clean

We have consulted with the CDC, WHO and other health organizations to ensure we follow, and in many cases exceed, their guidance on health precautions related to coronavirus. Our aircraft cleaning teams are trained to meet Delta’s high cleanliness standards to provide our customers with a safe and comfortable experience. Delta uses an EPA-registered disinfectant on all flights which is rated to combat many communicable diseases.

Fogging procedures are being performed on all trans-Pacific flights arriving into the U.S. We are working rapidly and have sourced additional machines to expand fogging to inbound international flights, prioritizing trans-Atlantic inbound flights from markets with reported coronavirus cases.

Source: https://www.delta.com/us/en/advisories/other-alerts/coronavirus-travel-updates