Travel Network

Changing Qantas international flights to meet lower demand

With demand for international travel shifting, Qantas is making changes to a range of international services between late March and mid-September. Some routes are unaffected, while others now have reduced frequency, will be operated by a different aircraft or will be re-routed via a different port.

Our teams will contact you directly if there are any changes to your booking and let you know about your new travel options. Our teams will prioritise contacting affected customers with earlier travel dates first. We kindly ask any affected customers with later bookings to wait to be contacted. We have also suspended our direct services between mainland China and Australia.

Booking changes and refunds

Change fee waivers for new international bookings from 10 March

Given the changing global landscape, we are offering our customers flexibility when they book. To ensure you can book with confidence, we will offer a one-time fee-free change to new international flight bookings made between 10 – 31 March 2020, for travel before 30 June 2020, subject to availability. If the value of your rebooked flight is greater than that of your original booking, you’ll need to cover the fare difference. Changes must be made at least 3 days before travel, and travel must commence on or before 30 June 2020.

New immigration restrictions

If you’ve booked your flights directly with Qantas and are no longer able to travel based on new immigration restrictions for the countries in your itinerary, you may be eligible for fare waivers

For travel to and from mainland China

We have temporarily suspended flights between Australia and mainland China until mid-July. If you’ve booked flights directly with Qantas to or from mainland China during this period you’ll be contacted by us and will be eligible for a refund.

Keeping you safe

In light of the Coronavirus outbreak, we have implemented a number of precautionary measures to ensure the health and safety of our customers and crew. If there are any changes to your flight, you’ll be contacted directly to discuss your options.

Coronavirus cases on Qantas flights

Some customers travelling with Qantas have tested positive for Coronavirus. Medical advice says that customers sitting in the same row, or within two rows of these customers are at a higher risk of exposure. If you believe you are showing symptoms, seek medical attention but these flights are:

Quality air filtration

Our HEPA (High Efficiency Particulate Arresters) aircraft filtration systems filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. These filters are used in hospital operating rooms.

Aircraft cleaning

We adopt high standards in cleaning our aircraft. This includes cleaning and disinfecting surfaces and fixtures in the cabin including tray tables and armrests. Our staff are trained with the latest hygiene protocols and cleaning procedures.

Do I need to wear a mask on my flight?

If you’re healthy, wearing a mask is not recommended according to the World Health Organisation. If you have respiratory issues like coughing or sneezing, then you should wear a mask.

What to do if you’re feeling unwell?

If you have flu-like symptoms, you should seek your doctor’s advice. For more information on Coronavirus, visit the Australian Department of Health, contact the National Coronavirus Health Information Line on 1800 020 080 (in Australia) or your local health authorities for instructions on what to do. 

Summary of network changes (until mid-Sept 2020)

Qantas – Extension of previously announced cancellations

Until mid-Sept 2020 unless stated.

Source: https://www.qantas.com/au/en/travel-info/travel-updates/coronavirus.html