Princess Cruises updates cancellation policy

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Princess Cruises is temporarily modifying its cancellation policy for cruises and cruise tours departing through May 31, 2020. The cruise line is implementing this revised policy to assist guests making decisions regarding their upcoming cruise vacations during the evolving worldwide COVID-19 situation. The details vary by departure date.

Date of Departure* & Policy Update:

– Apr 3 or earlier: Cancel up to 72hrs before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fees

– Apr 4 – May 31: Cancel by Mar 31, 2020 and receive FCC for 100% of cancellation fees

– Jun 1 – June 30: Final Payment moves to 60 days prior to sailing (from 90 days)

* Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes Chartered Cruises

Guests that choose to keep their booking as currently scheduled for departures between March 6 and May 31 will receive the following Onboard Credit amounts (USD):

  • $100 per cabin for 3-day and 4-day cruises
  • $150 per cabin for 5-day cruises
  • $200 per cabin for 6 day and longer cruises

Future Cruise Credits will automatically be applied to each guests Captain Circle account after they have cancelled. Future Cruise Credits will not be available instantly and may take up to 10 business days to be processed.

The update below applies to departures on May 11, 2020 or later.

To assist guests’ decisions regarding their upcoming cruise vacations during the evolving worldwide COVID-19 situation, Princess Cruises is temporarily making some changes to our cancellation policy for cruises and cruisetours departing between March 6 and May 31, 2020, and final payment terms for cruises and cruisetours sailing in June 2020.

Updated Cancellation Policy for cruises and cruise tours departing March 6, 2020 through May 31, 2020

The details vary by departure date. The following applies to new and existing bookings on cruises and cruisetours in all markets globally.

Date of Departure*Benefit
March 6 – 8, 2020Cancel up to sailing date to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees
March 9, 2020 – April 3, 2020Cancel up to 72 hours before sailing to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees
April 4, 2020 – May 31, 2020Cancel by March 31 and automatically receive a Future Cruise Credit for 100% of cancellation fees

*Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes charter cruises.

For guests that have already cancelled a March 6-May 31, 2020 cruise or cruisetour on or after January 20, 2020, they will automatically receive Future Cruise Credit (FCC) for 100% of cancellation fees; no need to call Princess.

Future Cruise Credits (FCC) are non-refundable and non-transferrable. They may be applied to any new or existing booking not yet paid in full on a Princess cruise or cruisetour departing on or before December 31, 2021. The FCC does not have to be used on the same itinerary that was cancelled.

Future Cruise Credits will automatically be applied to each guest’s Captain’s Circle account after they have cancelled. FCCs will not be available instantly and may take up to 10 business days to be processed; no need to call to Princess before this time.

Special Offer for Guests Who Choose to Keep Bookings on March 6 through May 31, 2020 Departures

Guests who choose to keep their booking on cruises or cruisetours as currently scheduled for departures between March 6, 2020 and May 31, 2020 will automatically receive the following Onboard Credit amounts:

  • $100 USD / $150 AUD per stateroom for 3 and 4 day cruises
  • $150 USD / $225 AUD per stateroom for 5 day cruises
  • $200 USD / $300 AUD per stateroom for 6 day and longer cruises

The currency of the Onboard Credit is dependent on the Onboard currency of your cruise. Guests will automatically receive their onboard credit amount on their folio, which may take up to several days after the ship has embarked.

Revised Final Payment Timing on June 2020 Departures

Additionally, we are amending Final Payment on cruises and cruisetours sailing June 1 through June 30, 2020.

Date of Departure*Benefit
June 1, 2020 – June 30, 2020Final Payment moves to 60 days prior to sailing

*Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes charter cruises.

To ensure we cover guests who already made final payment, the revised final payment date means no cancellation fees will be assessed until 60 days prior to sailing. To review our complete Cancellation Policy for all departures, please refer to the Passage Contract. Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the company’s website at princess.com.

Source: https://www.princess.com/news/news_releases/2020/03/Princess-Cruises-Temporarily-Revises-Cancellation-Policy.html

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