- by David Iwanow
- 2 years ago
Royal Air Maroc Coronavirus updates
- by David Iwanow
- March 8, 2020
- 21
- 2605 Views
On Tuesday 6th March Royal Air Maroc implemented measures to slow the spread of Coronavirus (COVID19). These new measures are country restrictions are temporary, but apply to all of its flights.
Customers who bought tickets before 31st March 2020 will have the possibility to:
- Postpone their trip until 31st May, free of charge up to 72 hours before departure time
- Cancel their trip, at no charge, up to 72 hours before departure time, in exchange for a travel voucher of the same fare class, valid for 6 months.
For more information please contact their call center
- Morocco – 089 000 0800
- International – +212522489797
Royal Air Maroc China Flights?
Following the January suspension of flights from China after just 2 weeks in operation, these will resume from Thursday 12th March, with 3 flights a week between Casablanca & Beijing.
Royal Air Maroc Italy Flights?
From the 8th March 2020 they have announced they have suspended flights to Venice & Milan.
July 2020 Royal Air Maroc Updates
Following the press release from the Ministry of Tourism, Handicrafts, Air Transport and Social Economy authorizing air travel within the Kingdom, Royal Air Maroc announces the resumption of its domestic flights from Thursday June 25, 2020. According to a press release from the national airline, “the flights will be operated to the following destinations
-Casablanca-Laâyoune
-Casablanca-Dakhla
-Casablanca-Oujda
-Casablanca-Agadir ”.
RAM also announces that it will “gradually increase the number of frequencies and domestic destinations”
But I also found some news that shows they might be downsizing international travel but can’t fully validate that Royal Air Maroc will sell multiple aircraft and fire 858 employees. The information was confirmed by Abdelhamid Addou, CEO of the Moroccan airline.According to the magazine, approximately 180 pilots will depart. Also, 30 percent of the flight crew and 13 percent of the ground crew will have to leave. Hundreds of jobs will be cut at Royal Air Maroc subsidiaries. Royal Air Maroc also plans to sell some twenty aircraft, including four Embraer, four Dreamliner 787 and twelve B73 aircraft. The group currently owns a fleet of 59 aircraft.
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- by David Iwanow
- 2 years ago
Total Comments ( 21 )
Comments are closed.
Im headed to casa on the 17th from new york are there any cancellations beacuse the phone numbers arent working
Royal Air Maroc list their call center number USA: Toll free number 1 800-344-6726 and the status can be checked https://www.royalairmaroc.com/us-en/E-Services/Flight-info-real-time
Has Morocco closed it’s flights to the UK. I have a ticket for the 24th March from Rabat to London Heathrow..
Greetings Barbara, sorry for the delay you will need to speak with Royal Air Maroc
Please am heading to italy in May 10 from Nigeria,will flight be available
Greetings Lara, I would plan for your flight might be cancelled but you need to speak with Royal Air Maroc
Please suppose to go back to Italy since March 12 from Lagos airport can I know when air moroc will reopen?
Also Italy has plans to re-open the borders with no restrictions on the 3rd June https://www.ft.com/content/967e7168-81a0-4a23-928a-a1440e512b5a that might atleast allow you back home with some airlines such as Lufthansa who are opening up their services in June Lufthansa Restarts Flights In June 2020
I suppose to go back to Italy since on the 12 of March from Lagos, please can I know when the airline will reopen?
Sorry Edna, we don’t have any new information on this best to keep trying Royal Air Maroc team
Hi, I have a flight to Banjul Gambia on June 13th- August 22nd would I still be able to travel seeing that flights can still be booked with RAM next month?
Greetings Tunkara,
Sorry that’s a fair way ahead of time so too early to know if this change but according to https://www.royalairmaroc.com/booking/flight-info that current route is cancelled
AM TRAVELING FROM COTONOU TO CASABLANCA ON FRIDAY 05 JUNE 2020
WILL THE FLIGHT BE AVAILABLE PLEASE
Greetings Okoh,
I would say there is a chance the flight has been cancelled looking at currently flights on that route being cancelled you can get a real-time update here https://www.royalairmaroc.com/booking/flight-info
Really Royal Air Moroc is not promising at all,if your customers sent you messages you don’t reply,if we call you on your call center you don’t receive.How can we get information if you don’t reply, to our needs.
I have you sent several emails to your call center but still no answer.we really want to know about the flights to Italy,my brother and some of my friends are still in the Gambia,waiting no information on Royal Air moroc no thing.
Greetings Penda,
Sorry that you have been unable to get an answer from them. I found some updates on the issue…
Following the press release from the Ministry of Tourism, Handicrafts, Air Transport and Social Economy authorizing air travel within the Kingdom, Royal Air Maroc announces the resumption of its domestic flights from Thursday June 25, 2020. According to a press release from the national airline, “the flights will be operated to the following destinations
-Casablanca-Laâyoune
-Casablanca-Dakhla
-Casablanca-Oujda
-Casablanca-Agadir ”.
RAM also announces that it will “gradually increase the number of frequencies and domestic destinations”
But I also found some news that shows they might be downsizing international travel but can’t fully validate that Royal Air Maroc will sell multiple aircraft and fire 858 employees. The information was confirmed by Abdelhamid Addou, CEO of the Moroccan airline.According to the magazine, approximately 180 pilots will depart. Also, 30 percent of the flight crew and 13 percent of the ground crew will have to leave. Hundreds of jobs will be cut at Royal Air Maroc subsidiaries. Royal Air Maroc also plans to sell some twenty aircraft, including four Embraer, four Dreamliner 787 and twelve B73 aircraft. The group currently owns a fleet of 59 aircraft.
The same situation with me, they did not reply to my email, even I did not receive an automatic reply confirming receiving my email. Additionally, I could not contact them by phone call. I asked to refund my ticket and my husband’s ticket who passed away during this period. I don’t know if I will get a refund or not and not sure if I can use my ticket after asking for a refund with no feedback! Our reservation is still there (not canceled) our flight was on 30th July, I asked for a refund because of my husband death not because of corona. I want to know if I can still use my ticket (even if I already asked for a refund) but sure they should refund my husband’s ticket and not give me a voucher. The other option for my husband’s ticket, if it is acceptable in this situation, that my daughter takes my husband’s ticket to travel with me to avoid the refund.
As a summary, I need to know three things:
1. Is my refund request already processed and I cannot use my ticket, even if I changed my mind and decided to use my ticket?
2. The ticket of my husband, who passed away in March, could be transferred to our daughter to avoid the ticket refund process?
3. In case of a refund, the tickets were paid by my husbands credit card which is not related to a bank account (credit card was issued based on his salary without having a bank account for this credit card) and I asked in my email to the call center to pay the refund in my credit card as I can’t use my husband’s credit card because of his death. Will they follow my instructions or automatically the amount will be refunded in my husband’s credit card?
Thank you.
Greetings Hadeel,
We just wanted to say our condolences for your loss. We looked on Royal Air Maroc but think the best option would be is to use the service claim form https://www.royalairmaroc.com/int-en/information/service-claims several other airlines have said refunds aren’t possible after the departure date so try via the customer service complaint process.
1) Sorry but only Royal Air Maroc knows if your refund request has been processed
2) I would say you need to email callcenter@royalairmaroc.com to ask
3) Likely you will need to speak with your husbands bank/credit card provider