Travel Network

Qatar Airways is cancelling flights to Iran which includes cities Isfahan, Mashhad, Shiraz, and Tehran. Qatar Airways had on the 4th March already cancelled flights from Doha to Venice & Pisa and reduced Milan Malpensa & Rome flights from 3 to 1 a day. On Tuesday 10th March Qatar Airways cancelled flights from Milan Malpensa but still flying into Rome Leonardo da Vinci Fiumicino. Flights from Doha to Kuwait City have also been suspended.

Qatar Airways have provided a very detailed update on Coronavirus here https://qatarairways.zendesk.com/hc/en-us/articles/360006229097-COVID-19-Coronavirus-Update and we have included it full below. The safety, security and good health of our passengers and employees is our highest priority. Qatar Airways is working closely with global and national authorities to understand the latest advice and guidance on COVID-19 (Coronavirus) and operate our services accordingly.  Like all airlines around the world, we have to balance the needs of our millions of passengers with the operational challenges we face due to entry restrictions imposed by a number of countries.

Service Alterations

To this end, we have amended or cancelled some of our services to reflect these issues. Please make sure your contact details are up to date on our Manage Booking page, so we can let you know directly if your flight is affected. We encourage all passengers to see real-time Flight Status for the latest information. Qatar Airways’ commercial policy currently covers tickets for travel as outlined in the box below

Affected passengers can re-book their tickets to alternative dates or destinations, or request a full refund without charge. For tickets outside of those dates or to countries not covered by this policy, normal fare rules apply for re-bookings or cancellations will apply.

• If you have booked your ticket on qatarairways.com or through any of our offices, you can re-book your tickets or submit a refund request online or by telephoning your local contact center.
• If you have booked your tickets though a travel agent, please contact your travel agent to amend or refund your booking. 

Commercial Policy on all Tickets

Qatar Airways recognises that some passengers may wish to alter their existing travel plans in light of COVID-19 (coronavirus). We have altered our commercial policy accordingly in order to provide maximum flexibility and peace of mind to our customers.

Passengers travelling with Qatar Airways up to 30 June 2020 can now change their travel plans free of charge by altering their booking dates or opting to receive a travel voucher up to three days prior to departure. 

 Fees for booking alterations will be waived if reservations are changed at least three days before departure. Fare differences may apply.  The travel voucher can be used for future travel with Qatar Airways, valid for one year from its issuance date. Penalties will be waived if cancellations are submitted at least three days before departure.

This policy is valid for all Qatar Airways flights and those of its codeshare and interline partners booked as published fares, either directly from or through travel agents.

Entry to Qatar

In line with various global health warnings and under the circular by Qatar’s Ministry of Public Health, the following entry restrictions apply:

In relation to passengers travelling from China, Iran, South Korea and Italy, only those with onward connections through Hamad International Airport are accepted for travel. Qatari nationals and those who are in possession of a Qatar Residency Permit are exempted from the above-mentioned decision, however these passengers will be asked to stay in a quarantine facility for 14 days as per the World Health Organization’s measures.

All passengers arriving from Hong Kong, Japan and Singapore will be screened and those displaying disease symptoms will be taken for further testing. Passengers returning positive test results will be admitted to treatment centres as per the measures of the Ministry of Public Health. 

In line with the circular from the Qatar Civil Aviation Authority (QCAA) concerning preventing the spread of Coronavirus, Qatar Airways is prohibited from carrying all passengers from Egypt via any intermediate point(s), including those who are in possession of a Qatar Residency Permit. Qatari nationals are exempted from the above-mentioned decision, however will be asked to stay in a quarantine facility for 14 days as per the World Health Organization’s measures.