World of Hyatt COVID-19 FAQs
1. Which members are eligible to receive a special elite status extension?
World of Hyatt elite members (Discoverist, Explorist, Globalist) who fall into one of the three audiences below with a 28 February 2021 expiration will be automatically extended to 28 February 2022.
- Members with addresses in the defined Asia Pacific territories (see below list) as of 18 February 2020.
- Members without a mailing address on file who have a Simplified Chinese/Traditional Chinese/Japanese/Korean language preference on file as of 18 February 2020.
- Members without a mailing address on file who enrolled through WeChat Mini App.
2. How and when will these elite status extensions be facilitated?
The status extension will be effectuated automatically by World of Hyatt – members do not need to take any action. All elite tier extensions should be completed and reflected in members’ accounts no later than 31 March 2020.
3. How will members be communicated to regarding their status extension?
In addition to public facing press statements, World of Hyatt will reach out to members on a more individual basis including email, WeChat, My Hyatt Concierge communications and more.
4. What should members do if they believe they are eligible but don’t see updated status reflected in their accounts as of 1 April 2020?
If a member does not see the extended elite tier status in his or her account by 1 April 2020, he or she can reach out to the nearest Global Contact Center using the following details.
- Country specific phone numbers can be found here.
- Email addresses include:
- Chinese – email@example.com or contact World of Hyatt through WeChat (WeChat ID: HyattHotels).
- Japanese – firstname.lastname@example.org
- Korean – email@example.com
- English – firstname.lastname@example.org
5. Will additional members be considered for special exceptions regarding their elite status (e.g. members who reside in U.S. and predominantly travel to Asia Pacific)?
World of Hyatt is also actively working to evaluate tier and benefit extensions for global members who travel frequently to the Asia Pacific region. More information will be shared with qualifying members as it becomes available.
1. Which members are eligible to have their earned awards extended?
All members (base and elite) who fall into one of the three audiences below are eligible and will have expiring awards extended.
i. Members with addresses in the defined Asia Pacific territories (see below list) as of 18 February 2020.
ii. Members without a mailing address on file who have a Simplified Chinese/Traditional Chinese/Japanese/Korean language preference on file as of 18 February 2020.
iii. Members without a mailing address on file who enrolled through WeChat Mini App.
2. Which awards will be extended?
For qualifying members listed above, we will automatically extend the expiration date of any earned awards that expire between 1 January and 31 December 2020. This includes all Free Night Awards, Suite Upgrade Awards and Club Access Awards. This include awards that have already been earned and awards that are earned in 2020. The awards extension will be effectuated by the World of Hyatt team – members do not need to take action.
3. What is the new expiration date for these awards?
For qualifying members listed above, the new expiration date for awards expiring in 2020 will be December 31, 2021.
4. How will the award expiration date extension be facilitated?
The award extension will be effectuated by World of Hyatt – members do not need to take action. Awards expiring in January and February of 2020 will be updated by 31 March 2020. All other expiring awards will be replaced by the 15th day of the month in which the award is expiring.
1. For this offering, what territories are considered within Asia Pacific?
American Samoa, Australia, Brunei Darussalam, Cambodia, Caroline Islands, Greater China (including Mainland China, Hong Kong SAR, Macao SAR and Taiwan), Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Guam, Heard Island and McDonald Islands, Indonesia, Japan, Kiribati, Korea, Laos, Malaysia, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, North Borneo, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, Tahiti, Thailand, Timor-Leste, Tonga, Tuvalu, Vanuatu, Vietnam, Wake Island, Wallis and Futuna.