Travel Network

As of Saturday 14th March at 12:51pm Several countries have implemented new travel restrictions. Due to situation Finnair are cancelling flights to Denmark and Norway 17.-31.3, Russia 16.-31.3, Poland 15.-31.3 and Prague 16.-31.3. You can expect more flights to be cancelled soon please follow them on Twitter to keep upto date.

Why do you cancel flights or even whole routes?

The coronavirus situation has led to a high volume of reservation changes and impacted on our bookings significantly. Also, the Ministry of Foreign Affairs in Finland advice is to avoid unnecessary travel to certain destinations and certain countries have set travel restrictions for arriving passengers. We have adjusted our traffic accordingly and cancelled a large number of flights and even some whole routes temporarily.

How do I know if my flight is cancelled?

You can follow our travel updates page for any new information about flight cancellations. If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information, so that we can reach you in case of disruption.

I noticed that my flight is cancelled but I haven’t got an sms. Why?

As the number of flight cancellations is high at the moment, cancelling flights and sending messages happens gradually and takes some time. We thank you for your patience. We send SMS and/or email to all customers whose up-to-date contact information we have. Please go to Manage booking and check that we have your contact details.

What are my options, if my flight is cancelled?

You have the following options if your flight is cancelled.

• You can postpone your travel until 30 November 2020 with no extra cost by contacting customer service
• You can apply for a full refund for your unused flight ticket.
• We do our best to re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may take time, and on some routes availability of alternative flights is very limited. If there is the availability and after we’ve re-routed your journey, you can find your updated travel plan and other possible flight options via Manage booking.

What are my options, if I don’t want to travel due to the coronavirus situation?

We want to offer you flexibility for making reservation changes and have updated our ticket change policy. You can now change your travel date flexibly without a change fee and travel until 30 November 2020, if you made your booking latest on 30 April 2020, you have a Finnair operated and marketed flight on Finnair ticket and there are available seats on your chosen new flight. Please make the change before the departure of your original flight. Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.

Can I cancel my reservation and get a refund?

If your flight is not cancelled and you choose to cancel your reservation, the refund depends on your ticket type.

How do I change my travel dates?

If you still have an active flight, the easiest way to change your travel dates is via Manage booking. If your flight is cancelled, please contact our customer service to change your travel dates.

How can I apply for a refund?

In case you decide to cancel your reservation and want to apply for a refund, please cancel your reservation first at Manage booking and then apply for a refund using our refund form. If you are applying for a refund because we cancelled your flight, you can go directly to the refund form online and fill it in. We will fully refund the unused part of your flight ticket.

How and when will you pay me my refund?

Due to a high volume of refund requests, we currently have delays in our refund handling. The handling time is approximately one month. We are sorry for the inconvenience this causes you. We will pay the refund to the same credit card account or to another payment method that was used to purchase the ticket.

Will you reroute me to my destination, if my flight is cancelled?

We do our best to re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may take time, and on some routes availability of alternative flights is very limited. If there is availability and after we’ve re-routed your journey, you can find your updated travel plan and other possible flight options via Manage booking.  

All flights to my destination are cancelled. Can you reroute me to a nearby city?

Please contact our customer service to check this possibility.

Is it safe to fly during the coronavirus epidemic?

The safety and wellbeing of our customers is a top priority for us. We are doing everything we can to ensure healthy and hygienic travel for you also during the coronavirus epidemic. Read more on how we take care of unwell customers, clean our cabins or take additional measures for hygiene through our service procedures.

I postponed my travel to a later date and now my original flight is cancelled. Can I now get a refund, if I decide not to travel?

If your ticket type allows refunds, you can apply for a refund. However, you are not entitled to a refund based on your original flight being cancelled.

I booked my flights through a travel agency. Can I change my reservation through finnair?

If you booked your flights through a travel agency, like ebookers, please primarily contact them to make changes to your reservation.

I already checked in for my flight. Can I still change my booking?

Yes, you can, just make the changes before the departure of your flight. 

I can’t change my travel dates myself or reach your customer service. Can I decide not to travel and apply for a refund later?

If your flight is cancelled, you can just apply for a refund afterwards. The easiest way to do this is to fill in this refund form online.

Can I change my travel dates more than once?

Yes, you can. Just do it before the departure of your flight. 

How can I reach finnair customer service?

We are at your service via phone, the chat on our website and in social media channels. We do everything we can to help you, but unfortunately, our response times are currently much longer than usual due to this exceptional situation. We are very sorry about this. If your flight is not in the next couple of days, we would appreciate if you could wait for some days before contacting us. Thank you for your understanding.

Source: https://www.finnair.com/en/bluewings/travel-experience/most-common-questions-about-coronavirus-and-flying-with-finnair-2053272