Singapore Airlines Coronavirus updates

Singapore Airlines Flights

Singapore Airlines will waive change fees for all SIA and SilkAir tickets issued between 6 March 2020 and 31 March 2020. This new policy will give customers the flexibility to change their travel plans without incurring additional change fees, given the concerns over the growing global scale of the Covid-19 outbreak. There have been travel restrictions to Singapore implemented by the Singapore authorities that you need to be aware about.

Global travel fee waiver policy

Singapore Airlines will waive change fees for customers with SIA or SilkAir tickets issued on 6 March 2020 through 31 March for travel to and from all destinations. The new travel date must commence before 31 March 2021.

  • Top-up fees may still apply for fare differences in the new itinerary.
  • For cancellations, refunds would be in accordance with fare conditions of the ticket(s) purchased.

Customers who booked their tickets through travel agencies are advised to contact their agents for assistance. Customers who booked their tickets directly through Singapore Airlines may contact our reservations team in Singapore at +65 6223 8888. Customers may also contact our Singapore reservations team through our online form.

Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused. Travel agents who require assistance may wish to contact SIA’s local sales offices.

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coronavirus

David Iwanow

I have been travelling around the world since I was young and travel is in my blood. I've travelled to almost 40 countries around the world and can now be found based in Amsterdam, The Netherlands. I've visited over 6283 places with 12,449 checkins on Foursquare/Swarm and I'm a level 9 Google Local Guide with 497 reviews and having posted 9,133 photos which have been viewed 59 million times.

Total Comments ( 6 )

  • J Maxeell says:

    I request a refund for my travel 11 June from Wgtn NZ to London. You have no right to play God with who does/doesn’t get a refund under Coronavirus circumstances. Let travellers do what they need to do when it comes to travelling the world right now. Don’t say you won’t get your money back should I repeat I choose not to travel. My life not yours

    • David Iwanow says:

      Our advice is to contact Singapore Airlines Wellington office directly
      Email (Reservations) nz_reservations@singaporeair.com.sg
      Telephone +64 9 379 3209 (Ticketing Mon – Fri from 0900-1700hrs)
      Telephone 0800 808 909 (Reservations – freephone from within NZ)

  • Helen Tsiboukas says:

    Hey I’m travelling to Thailand next month and want to change for a later date but they are saying a change fee of $260.00 applys but anybody who booked a flight from the 9th of March to the 31st charges are waived

    • David Iwanow says:

      Sorry Helen that is something you need to discuss directly with Singapore Airlines, their customer service team is one of the best we found but there are tens if not hundreds of thousands of travellers with the same question.

  • Hans says:

    Ik zou op 19 maart vertrekken via Singapore naar Denpasar, Bali. Kan in mijn ticket wijzigen naar bijvoorbeeld oktober 2020? Dit i.v.m. het corona virus.

    • David Iwanow says:

      Greetings Hans, sorry for the delay I would say you need to speak with Singapore Airlines directly, most people hope things will have returned to normal by then but things are still too volatile to guess

Comments are closed.